IT Helpdesk Supervisor

Your Company

A leading and well-established organisation with a strong presence across the UK and Ireland is seeking an experienced IT Help Desk Supervisor to join its growing technology team.
Supporting a wide range of business-critical systems spanning ERP, reporting, infrastructure, and applications, this organisation places technology at the heart of its operations. You will join a collaborative environment where innovation, reliability, and continuous improvement are key priorities.
As IT Help Desk Supervisor, you will lead the day-to-day operations of the IT service desk, combining people management with hands-on technical expertise.Key aspects of the role include:

• Leading and developing a team of IT support professionals
• Managing ticket allocation, workload balancing, and service desk performance
• Acting as the escalation point for complex technical issues
• Ensuring high levels of service delivery and adherence to S...