IT Helpdesk

DiplomaorBachelor's Degree in Information Technology, Computer Science,Information Systems, ora related field.

Minimum1–3 years of experience in IT Support, Service Desk, Identity & AccessManagement (IAM), or User Administration functions.

Strongcommunicationand interpersonal skills with the ability to interacteffectively with users of different technical backgrounds.

Ableto explain technical concepts and troubleshooting steps in simple,easy-to-understand language for non-IT users.

Customer-orientedwith strong problem-solving and analytical skills.

Ableto follow documented procedures, standard operating procedures (SOPs), andprocess manuals accurately.

Comfortablehandling user requests through phone, email, chat, and ticketing systems.

Goodattention to detail and ability tomaintainaccuraterecords ofuser access and support activities.