IT Helpdesk

Overview

The IT Helpdesk Support Specialist is responsible for providing technical assistance and support to end-users within the organization. They will diagnose and resolve software and hardware issues, set up and configure computer systems, and offer guidance on IT-related problems. The IT Helpdesk Support Specialist will be the first point of contact for IT-related inquiries and will ensure a high level of customer service and problem resolution for all IT-related requests.

Responsibilities:

Helpdesk Support:

Receive and respond to IT-related inquiries from end-users through various communication channels (phone, email, ticketing system).

Troubleshoot and resolve hardware and soft...