IT Helpdesk Lead: SLA-Driven Support, Reporting & Training

SIMPLIFIED TECHNOLOGY PTE. LTD. in Singapore is looking for a Technical Support Specialist responsible for overseeing technical support operations and ensuring excellent service to users. The role requires tracking and reporting metrics to improve service delivery.

Applicants should have experience in technical support, strong communication skills, and the ability to suggest process improvements based on data analysis. The position offers potential for training and development of staff.