IT Helpdesk

1. Technical Support & Troubleshooting

• Be the first point of contact to troubleshoot hardware, software, network, and printer issues for local and remote employees.
• Set up, configure, and install operating systems (macOS, Windows, Linux) and productivity tools (Google Workspace, Slack, VPN, Microsoft 365 …).
• Ensure all support tickets/requests are resolved promptly and logged systematically.

2. Asset & Account Management

• Zero-Mistake Onboarding/Offboarding: Strictly follow checklists to set up tech equipment/accounts for new hires and revoke access immediately for offboarding employees.
• Keep the IT Asset Inventory (laptops, monitors, chargers, accessories) 100% updated and organized.
• Monitor software licenses and subscription renewals to avoid service interruptions.

3. Network & Security Maintenance

• Maintain office network stability ...