Vacancy Description
Job Summary
In a nutshell – you will provide subject matter expertise along with efficient, professional and effective technical customer support in response to customer issues and queries.
Job Location
Belfast or Dublin.
Company
Wellington IT provides a range of Credit Union software in Northern Ireland/Ireland, moving billions each year and managing funds for more than 1 in 4 people.
Key Responsibilities
- Diagnosing Customer technical issues; gathering the necessary information and performing standard, preliminary research using all relevant available resources.
- Documenting and updating Customer queries or issues in ticket management system and tracking incidents through to resolution/escalation.
- Identifying potential problems via information gathering, ticket trends, etc., and communicating information to Helpdesk Manager in a timely manner.
- Communicating with Customers in a clear, positive...
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