IT Help Desk Technician, Level 1

The IT Help Desk Technician, Level 1, provides support to clinical, administrative, and program staff and supports the overall technology operations of the organization. This role ensures staff have reliable access to information systems critical to behavioral health service delivery, including EHR platforms, Microsoft 365, and end‑user devices. The IT Help Desk Technician, Level 1, develops and follows systems, processes, and procedures to improve service quality, efficiency, security, and compliance. Duties are performed to ensure compliance with HIPAA, cybersecurity standards, and applicable regulatory requirements.

RESPONSIBILITIES:

+ Provides first‑level technical support to staff via ticketing system, phone, and email.

+ Diagnoses, troubleshoots, and resolves issues related to desktops, laptops, tablets, printers, peripherals, and other end‑user devices.

+ Supports Microsoft 365 applications, including Outlook, Teams, SharePoint, and O...