IT Executive

Shift Timings: 5:00PM - 2:00AM

About the Role

The IT Executive is responsible for day-to-day technical support, maintenance of IT systems, and ensuring the smooth operation of hardware and software resources. This role supports end-users, resolves technical issues, maintains IT assets, and assists senior IT staff in infrastructure, security, and system administration tasks.

Key Responsibilities

Technical Support & Helpdesk

• Provide first-level technical support for hardware, software, and network-related issues.
• Respond to user support requests and resolve issues within defined SLAs.
• Troubleshoot desktops, laptops, printers, and peripheral devices.
• Escalate complex issues to senior IT staff when required.
• Maintain support ticket records and issue resolution logs.

System Administration Support

• Assist in managing user accounts, permissions, and access rights. <...