IT Engineer

IT Engineer

Role

The Field Service Engineer is responsible for delivering high-quality, timely, and customer-focused field service support through effective execution of assigned service activities. The role focuses on diagnosing, repairing, installing, and maintaining equipment while meeting contractual obligations, service level commitments, and safety standards.

Objectives and Responsibilities

Service Monitoring & Reporting

• Accurately update service tickets, work orders, and system records to provide visibility of field service activity, equipment status, and resolution progress.
• Monitor personal service metrics and trends (e.g. response times, resolution quality, repeat visits) to identify risks, recurring issues, and opportunities for improvement.

Vendor & Contract Management

• Work in accordance with contracted service requirements, SLAs, and customer agreements when delivering fie...