IT Desktop Support

Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises.

Key Responsibilities:

• Provide first and second level support for desktops, laptops, printers, and mobile devices.
• Respond to service requests and incidents via ticketing system, phone, or in person.
• Install, upgrade, and maintain operating systems (Windows, macOS, Linux) and software applications.
• Troubleshoot hardware, software, and peripheral issues such as monitors, keyboards, docking stations, etc.
• Set up and configure new employee workstations, including user accounts and permissions.
• Maintain asset inventory and ensure accurate documentation of IT equipment.
• Assist with onboarding/offboarding of employees from a technical perspective.
• Support remote users with VPN, remote desktop, and connectivity issues.
• Collaborate with other IT teams on escalated issues or project related t...