IT & Desktop Support Specialist (Level 1)

ITCAN PTE. LIMITED in Singapore provides Level 1 and 2 IT support across phone, email, chat, and ticketing systems.

You will diagnose issues with desktops, laptops, printers, OS, and network connectivity, log incidents, and manage service requests within SLA timelines. The role supports account management tasks such as password resets and email configuration, and involves basic troubleshooting for Windows, Office 365, VPN, Outlook, and collaboration tools, coordinating with multiple teams to