It Desk-Side Support

Role SummaryThe Desk‐Side Support IT Engineer is responsible for providing hands‐on technical support to end users, ensuring the smooth operation of desktop systems, laptops, mobile devices, and associated peripherals.
This role focuses on resolving hardware and software issues, supporting users both on‐site and remotely, and delivering a high level of customer service.Responsibilities and DutiesProvide first- and second-level technical support for hardware, software, and network issuesInstall, configure, and maintain desktops, laptops, printers, and mobile devicesTroubleshoot operating systems (Windows, macOS) and business applicationsRespond to user requests via ticketing systems, email, phone, or in‐person supportDiagnose and resolve issues related to connectivity, VPN, and network accessPerform system upgrades, patches, and routine maintenanceSupport onboarding/offboarding activities (user setup, account provisioning, equipment allocation)Maintain accurate documentation of i...