IT Customer Support Specialist / IT Site Support (Chihuahua)

Key Responsibilities

• End to end IT support
• Develop self‑help documents
• IT asset set up and decommissioning
• Documentation and reporting
• End user training
• Test and develop resolutions
• Participate in audits
• Troubleshooting and root cause analysis
• Monitor and track issue resolution
• Maintain equipment stock

Requirements

• Bachelor’s Degree in Systems Engineering or related field
• 1 year of experience supporting IT, operating systems (Windows), service desk
• Advanced English (reading 100%, speaking 50%)
• Excellent customer focus
• Availability to work on site and schedule availability
• 1 year of experience supporting manufacturing environment
• Ability to work 2 shifts: 1st shift 7am‑4:30pm, 2nd shift 4:30pm‑1:00am (2nd shift every three weeks)

Preferred Skills

• Understanding of networking conce...