Vacancy Description
Our Client, a Business Maunufacturing and Supply company, is looking for an IT Customer Support Rep II for their Painted Post, NY/Hybrid location. Responsibilities:
+ Responds courteously and promptly to user phone calls, live chats, incoming tickets, and other assigned service channels.
+ Effectively use ServiceNow to manage tickets throughout their lifecycle.
+ Contribute towards meeting or exceeding SD metrics, targets and goals.
+ Follows all Corning IT policies and documented processes including Incident Management, Request Fulfillment and Knowledge Management.
+ Execute Knowledge Base (KB) articles to provide effective and timely analysis, troubleshooting and accurate resolution/routing of technical incidents and requests. Provide KB feedback to improve articles.
+ Interact with vendor technical support to ensure effective resolution of 3rd party services.
+ Actively maintain tickets according to pr...
+ Responds courteously and promptly to user phone calls, live chats, incoming tickets, and other assigned service channels.
+ Effectively use ServiceNow to manage tickets throughout their lifecycle.
+ Contribute towards meeting or exceeding SD metrics, targets and goals.
+ Follows all Corning IT policies and documented processes including Incident Management, Request Fulfillment and Knowledge Management.
+ Execute Knowledge Base (KB) articles to provide effective and timely analysis, troubleshooting and accurate resolution/routing of technical incidents and requests. Provide KB feedback to improve articles.
+ Interact with vendor technical support to ensure effective resolution of 3rd party services.
+ Actively maintain tickets according to pr...
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