IT Customer Service Analyst

Skill Required

Chat - Service Desk Non-Voice Support

Designation

IT Customer Service Analyst

Qualifications

Any Graduation

Years of Experience

3 to 5 years

Responsibilities

• Manage and resolve customer queries, escalations, and complaints through chat, email, and web channels.
• Ensure all faults and complaints are closed within the defined SLA.
• Record, diagnose, troubleshoot, resolve, or assign incidents and service requests based on the defined scope of support.
• Manage unplanned interruptions to restore normal service operations quickly for non‑voice interactions.
• Analyze lower‑complexity problems and provide solutions based on account analysis.
• Interact daily with peers within Accenture and update supervisors as required.
• Operate with limited exposure to clients and/or Accenture management.
• Work independently as part of a te...