IT Contract & Service Manager

**Job Description**:
- IT Contract & Service Manager
- IT Contract & Service ManagerJoin us as Global IT Contract & Service Manager and play a key role in shaping our IT service delivery and building the future of IT at Elopak by driving performance, strengthening partner collaboration and ensuring reliable, efficient and high-quality IT services across the organization.
**Main responsibilities**:
- Service Management Ownership: Own and continuously develop Service Management practices, ensuring high-quality delivery across workplace services, service desk, onsite support, and ITSM processes (incident, problem, change, and request management).
- Contract & Vendor Management: Manage assigned partner contracts, ensuring service quality, performance, and alignment with business requirements.
- Demand & Capacity Planning: Lead service planning across short-, medium-, and long-term horizons, aligning with business needs, strategies, and IT roadmaps.
- Performance & Cost...