IT Client Service Advisor

**Introduction**
The IT Client Service Advisor provides advanced technical troubleshooting for operating systems, LAN, MS Outlook, and end‑user technologies. The role involves managing Severity 1-3 incidents, leading L1/L2 engineers, and ensuring timely resolution of desktop, laptop, Windows application, and networking issues. The advisor works closely with internal teams and external stakeholders to deliver high‑quality customer service. A working understanding of network, voice, and server infrastructure is required, along with exposure to SAP, Oracle, Citrix, DHCP, DNS, Active Directory, and VMware. The position also includes supporting IT Manager-assigned tasks and adhering to organizational processes and standards.
**Your role and responsibilities**
* Deliver strong technical troubleshooting support across operating systems, LAN, Microsoft Outlook, and related end‑user technologies.
* Diagnose and resolve escalated technical issues from end users, ensuring minimal down...