IT Change Manager

Description

Role : IT Change Manager
Location : Abu Dhabi

Role Purpose:

The IT Change Manager provides leadership planning prioritization scheduling reporting and effective execution of service management functions. This role involves leading a team responsible for managing the IT Service Management processes: Incident Problem Knowledge Release and Change. P roviding reports on IT service management processes and reviewing related processes for enhancements and improvements. The Service Management Lead ensures that all major incidents are meticulously recorded tracked and resolved efficiently thereby minimizing operational downtime and maintaining service stability while repeated incidents are systematically converted into problems and addressed through robust improvement actions along with enriching technical knowledge experience for IT & Business users and promoting a lessonlearning ...