IT Change Management Senior Analyst Role

Join Interac as an IT Change Management Senior Analyst, where you will enhance digital security while leading Change Management initiatives in a flexible work environment.
This senior role reports to the Leader, Process & Operational Excellence at Interac, focusing on the governance and continuous improvement of the Change Management practice. You will leverage ITIL 4 principles to effectively manage changes, ensuring they align with business outcomes and minimize risks across various platforms.
Key Responsibilities:
• Oversee internal and partner change implementations
• Attend and chair Change Advisory Board sessions
• Assess risks and ensure compliance with governance models
• Develop training strategies for enterprise-wide adherence
• Audit processes and optimize Change Management initiatives
Requirements:
• Minimum 5 years in IT Service Management roles
• Deep expertise in ITIL v4 Change Enablement
• Experience with ITSM tools like ServiceNow
• ...