IT BA

Job Description
Overview of Role
 • BA II supporting enterprise transformation through automation and AI initiatives
 • Acts as a bridge between business, data, and technical teams
 • Focus on turning ambiguous business problems into structured, actionable solutions
 • Heavy emphasis on process improvement, data validation, and measurable business impact
 • Expected to challenge assumptions, not just document requirements
 • Plays a key role in scaling automation/AI to improve operations and member experience
Day-to-Day Responsibilities
 • Lead requirements gathering sessions with stakeholders across business and tech
 • Translate business needs into user stories, acceptance criteria, and process flows
 • Support Agile ceremonies (story mapping, sprint planning, backlog organization)
 • Analyze current processes and define improved future-state workflows
 • Build Power BI dashboards to track performance, improvements, and outcomes
 • Use data t...