IT Associate Director - CRM Solutions

Description

The Associate Director, IT – CRM is accountable for leading the strategy, delivery, and ongoing operation of CRM platforms and related commercial systems that support Gilead China’s business priorities, aligned with Gilead’s global digital and CRM strategies.

This role serves as the primary IT leader for CRM capabilities in China, with end-to-end accountability for the lifecycle of Veeva China CRM and its surrounding commercial application ecosystem. The role partners closely with China business stakeholders—particularly Commercial Planning & Operations (CP&O), including Sales Force Effectiveness (SFE), and Omni-channel Customer Engagement Teams - to translate business priorities into scalable, compliant, and business-value-driven technology capabilities.

In addition to China market accountability, this role works in close partnership with global CRM teams to support Vault CRM deployment and readiness activities across selected Asia...