IT Assistant

Key Responsibilities:

• Provide first-level technical support to users for hardware software and network-related issues.
• Install configure and maintain computer systems printers and peripheral devices.
• Assist with user account creation access management and password resets.
• Support the setup and maintenance of email accounts shared mailboxes and system permissions.
• Perform regular system updates antivirus checks and data backups.
• Log track and resolve IT service requests through the helpdesk system.
• Troubleshoot network connectivity problems and escalate complex issues to higher-level IT staff.
• Assist with the installation and maintenance of POS Opera and other business applications.
• Maintain inventory records for IT equipment and ensure proper documentation.
• Provide on-site support for meetings events and system rollouts when required.
• Ensure adherence to IT policie...