IT Analyst Position at goeasy

Elevate your career with goeasy as an IT Analyst at our Mississauga Support Centre. This role focuses on escalated support issues, delivering customer-centric solutions both onsite and remotely.
As an IT Analyst, you will report directly to the Manager, End User Operations and play a key role in troubleshooting technical issues. You will need 1-2 years of technical support experience, specifically with Windows 10, Active Directory, and MS Office 365, as well as a proactive approach to problem-solving. Your expertise will contribute to optimizing computing resources for client teams and the corporate office.
Key Responsibilities:
• Respond to escalated Deskside Support problem tickets
• Diagnose and resolve issues for desktops, laptops, and mobile devices
• Deliver proactive, customer-focused support solutions
• Provide clear technical advice to end users
• Configure and maintain office equipment and applications
Requirements:
• 1-2 years of technical support ...