Vacancy Description
Job Summary
Mattel Technology & Innovation Center (MTIC) Hyderabad is seeking a skilled IT Analyst – Voice Network Infrastructure with 3–5 years of experience to support, maintain, and optimize Mattel’s global voice and unified communications ecosystem. This role plays a key part in ensuring high availability, reliability, and performance of voice services that power daily business communications across the organization.
The position includes 24x5 weekend on-call support (rotational) to provide Level-2/3 support for critical voice and collaboration platforms.
Key Responsibilities
Voice Infrastructure Management: Design, implement, monitor, troubleshoot, and maintain IP Telephony, SIPtrunking, Voice Gateways, and related voice infrastructure.
IP IVR & Call Flows: Support and optimize IP IVR systems, call routing, auto-attendants, and interact...
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