IT Administrator

Key Responsibilities
Maintain and update IT asset inventory records (e.g., laptops, accessories, software licenses) in accordance with WOG asset management guidelines. Track issuance, transfer, and return of IT equipment for users, ensuring proper documentation and accountability. Raise, update, and monitor service requests in the ITSM portal for procurement, support, and access requirements. Coordinate with vendors for quotations, deliveries, and invoice processing. Maintain documentation of IT policies, user guides, and standard operating procedures (SOPs). Log and follow up on IT support issues, escalating when necessary. Support user onboarding and offboarding processes, including account setup and asset handling. Schedule and coordinate IT-related meetings, briefings, and training sessions. Prepare and submit monthly IT reports covering asset status, service request metrics, and pending actions. Handle general administrative tasks such as filing, data entry, and correspondence....