Investment Client Care Brokerage Services Representative

ESSENTIAL DUTIES AND RESPONSIBILITIES

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.1. Provide service support via phone to self-directed brokerage clients as well as Financial Advisor assigned account holders, referring more complex issues to management for guidance and/or resolution.
2. Proficient understanding of product knowledge and continuously developing client service skills.
3. Research account and transaction records to resolve discrepancies, answer questions or provide documentation on client activities.
4. Conduct outbound client calls as a follow up and resolution to inquiries.
5. Assist clients with completing investment forms, transferring funds, and completing distributions.
6. Answer inquiries related to tax documents, trade confirmations, and monthly investment statements.
7. Act as p...