Inventory & Sales Support Assistant

Company Overview Our client is a well‑established global manufacturer specialising in precision technology and advanced electronics solutions. With a strong legacy of engineering excellence and innovation, the organisation supports a wide portfolio of high‑performance products across international markets, working closely with distributors and service partners to deliver reliable after‑sales support and continuous product improvement. Job Responsibilities Provide technical assistance and diagnostics support, including delivering product and service training to distributors and authorised service partners. Manage technical, warranty, spare parts, and service‑related enquiries or complaints from end users, distributors, dealers, and e‑commerce channels. Assess in‑warranty claims and prepare documentation such as fault cost (F‑Cost) reports for submission and approval. Track and analyse product quality issues or abnormal defects, generate technical reports, and coordinate corrective and p...