Intraday Specialist (40T, Temporary 1year) - IKEA Korea RCMP

Job Description

Job ID: 356512

Date posted: 20/07/2026

Who you are

'- Good knowledge of IKEAs corporate identity, core values and vision of creating a better everyday life for the many people.
- Broad knowledge of workforce management with focus on retail businesses, covering demand, capacity, scheduling and intraday.
- Broad knowledge of demand drivers connected to sales and customer care in multinational environments.
- Strong knowledge of the intraday area within the contact center industry and its integration with scheduling.
- Strong knowledge of the Genesys platform and Verint.
- Strong understanding of the mechanics within RCMP operations.
- Good understanding of the complexity of IKEA business and the role of remote experience design and RCMP as an integrated part of the business.
- High level of data/computer proficiency.

Your responsibilities...