International IT Client Account Manager

Lead client success as the IT Client Account Manager at IFDS in East Toronto. This permanent role engages with C-suite clients and enhances service delivery in alignment with strategic goals.
As the IT Client Account Manager, you will mentor the Client Account Management team and liaise between clients, business operations, and IT. You will focus on client-specific issues, sales support, onboarding, and training while ensuring superior customer service. Your exceptional communication skills are essential for aligning operations with client requirements.
Key Responsibilities:
• Plan and oversee client service delivery aligned with strategic goals
• Build strong relationships with business partners and clients
• Interact with operations and standards bodies to document requirements
• Improve client experiences through operational enhancements
• Implement new processes and initiatives to support business needs
Requirements:
• Knowledge of mutual fund record keep...