Internal Sales Representative: Technical Support

Key Responsibilities Technical Repairs & Instrument Servicing (Core Focus) Receive and process walk-in customer repair units and enquiries Diagnose and assess faulty electrical instruments and tools Perform small-scale electronic repairs (e.g. LCD screen replacements, PCB-level checks, continuity testing) Test multi-meter leads and related electrical test equipment Identify whether units fall under warranty or repair Order small components and replacement parts for repairs Ensure repaired units are tested, functional, and quality-checked before return Manage repair and calibration workflow from intake to completion Communicate repair and calibration status updates to customers Calibration & Process Management Track calibration timelines and follow up with service providers Maintain accurate repair, calibration, and warranty records Monitor recurring product faults and identify trends Document all repair processes accurately and systematically Customer Interaction & Walk-in Support Assi...