Internal Sales Executive

Internal Sales Executive

Location: Sunderland (SR5 2BX) – full‑time, permanent position.

Responsibilities

• Answer incoming enquiries to sell and support the company product range.
• Proactively make outgoing calls qualifying prospects and closing sales to meet targets.
• Accurately process quotations and sales orders using in‑house systems.
• Timely administration of quotations using in‑house quotation software.
• Ensure customer records are updated frequently and accurately on the Customer Relationship Management (CRM) software.
• Collate customer files and purchase orders to company standards.
• Interact with customers to resolve any queries or issues.
• Provide feedback to the sales team on newly emerging opportunities, proactively assisting as required.
• Maintain a culture of continuous improvement and excellence in customer service.
• Collate and coordinate information r...