Vacancy Description
Our prestigious client based in Poole is looking for an Internal Account Support to join their busy office-based team within the cruise division.
What you will be doing as Internal Account Support:
Frontline Customer Support
* A knowledge of the customer base and our key contacts as well as the customer’s order fulfilment process. There will be a requirement to keep up to date with the movements of the cruise ships and offer resolutions to the customer when orders cannot be fulfilled.
* There is a requirement to answer the phone in a professional manner and to quickly understand the requirements of the customer. The Internal Account Support position will work closely with SMEs to support with product knowledge and issue resolution.
Managing and responding to delivery issues/queries
* Similar to the above, including management of the Cruise inbox requiring allocation and/or resolution of queries within the agreed timeframe.
* The ...
What you will be doing as Internal Account Support:
Frontline Customer Support
* A knowledge of the customer base and our key contacts as well as the customer’s order fulfilment process. There will be a requirement to keep up to date with the movements of the cruise ships and offer resolutions to the customer when orders cannot be fulfilled.
* There is a requirement to answer the phone in a professional manner and to quickly understand the requirements of the customer. The Internal Account Support position will work closely with SMEs to support with product knowledge and issue resolution.
Managing and responding to delivery issues/queries
* Similar to the above, including management of the Cruise inbox requiring allocation and/or resolution of queries within the agreed timeframe.
* The ...
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