Intermodal Coordinator - US Dispatch

The Intermodal Coordinator Dispatch (ICD) is responsible for managing US‑based city drivers as they relate to the intermodal business segment. The ICD will plan and dispatch city drivers throughout the US network and will be expected to manage their fleet to meet expected LOS. The ICD is expected to uphold Bison’s policies and procedures while managing drivers, drayage providers, and equipment.

Responsibilities

• Plan and assign US city drivers each day, verbally verify load assignments, and ensure drivers have the information they need to complete each assignment safely and within service requirements.
• Update Visual Dispatch and provide service updates to the customer service representative for ETA changes, possible delays, or issues at a customer.
• Answer driver phone calls and satellite messages in a timely manner.
• Ensure city drivers follow Bison procedures and expectations.
• Manage the utilization of each driver, ensuring ...