Intermediate IT Services Specialist at Clio

Elevate your IT career with Clio as an Intermediate IT Services Specialist. Thrive in a hybrid role managing IT support and asset processes to enhance legal technology services.
Join Clio's innovative IT team, where you'll play a vital role in overseeing IT operations and streamlining ticket management. This position emphasizes hands-on IT support, lifecycle management of assets, and enhancing workflow efficiencies. With a focus on delivering a world-class experience, you'll support onboarding and collaborate on process improvements to empower Clio's mission in legal technology.
Key Responsibilities:
• Manage the complete lifecycle of support tickets efficiently
• Document troubleshooting steps and communicate solutions
• Support onboarding and access management for new employees
• Maintain accurate hardware inventory using asset management tools
• Prioritize IT security protocols in a zero-trust environment
Requirements:
• 2-5 years experience in IT support ...