Vacancy Description
Intermediate Amazon Connect Specialist to design, deploy and manage cloud contact center solutions- /
Location—Hybrid - Toronto (3 Days a Week onsite)
Estimated Start Date: 07/27/- 10/31/ (Chance of Extension)
Hours: 37.5 Hours Per Week
Description:
Summary:
We’re looking for an experienced Amazon Connect Specialist to design, deploy, and manage cloud contact center solutions on Amazon Connect. You’ll own end-to-end configuration, integration, and administration, partnering with business stakeholders to deliver seamless, high-performing customer experiences across multiple channels.
Job Responsibilities:
• Design, configure, and launch Amazon Connect solutions (IVR, routing, queues, agent profiles) in an omni-channel environment
• Create and apply frameworks, methods, best practices and artifacts specific to Amazon Connect implementations
• Integrate Amazon Connect with CRMs (e.g., Salesforce, ServiceNow), AWS servic...
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