Intensive Case Manager - CSS

Intensive Case Manager – CSS

We are seeking a dynamic, highly motivated Intensive Case Manager who demonstrates our values of compassion, accountability, responsiveness and empowerment to our clients, families and each other.

Role Overview

Provide case management support to newly arrived government‑assisted refugees (GARs) in Hamilton and Brantford during their first year of resettlement.

Key Responsibilities

1. Welcome, interact, and support clients accessing the program and be available and approachable to address client needs as they arise.
2. Conduct initial intake and needs assessment, quarterly check‑ins, empowerment plans, and exit interviews.
3. Provide appropriate and client‑centered information and referral regarding services and resources available in the community.
4. Manage and maintain up‑to‑date client files, input client data into the program database, complete government documents and forms, pr...