Insurance Customer Service Broker Role

Join RH Insurance as an Experienced Customer Service Broker in a fully remote role based in Alberta. Provide expert customer assistance and ensure client retention through proactive service.
You will be integral to our fast-growing Alberta team, focusing on delivering high-quality service and expert advice to clients. Responsibilities include conducting renewal reviews, overseeing policy changes, and maintaining insurer relationships. Ideal candidates will be independent and thrive in dynamic environments, ready to embrace growth with our company.
Key Responsibilities:
• Provide quality service and expert client advice
• Conduct proactive renewal reviews for customer retention
• Manage outbound client calls for renewals
• Liaise with insurers and facilitate strong partnerships
• Support and manage policy changes via partner portals
Requirements:
• Required: Alberta level 1 licence; level 2 preferred
• Minimum of 2 years of insurance industry experience
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