Insurance A/R Follow up Specialist

Our client is a US-based outpatient healthcare provider with an established in-house medical billing team. As their dedicated Insurance Follow-Up / Accounts Receivable (A/R) Caller, you will own the outbound payer-calling function that keeps revenue moving: contacting US insurance carriers to follow up on outstanding, unpaid, and underpaid claims, resolving denials, and driving aging accounts to closure.

This is a high-volume, phone-first revenue cycle management (RCM) role. The majority of each workday is spent speaking with insurance representatives — navigating payer phone systems and hold queues, checking claim status, identifying denial reason codes, requesting reprocessing and reconsideration, and documenting every outcome in the billing system. You will work closely with the billing manager and existing billing team, who handle appeals, resubmissions, and patient billing based on the findings you surface. If you are persistent, organized, and fluent in how U...