Installation & Field Enablement Specialist

Responsibilities

•Provide on-site and remote support during critical installations of digital signage equipment, including displays, media players, mounting hardware, and networking components, ensuring adherence to project specifications and installation.
•Escalate complex issues to engineering or product support, documenting resolution steps for future reference..
•Assess installer competency through practical demonstrations and provide ongoing coaching to reinforce best practices.
•Collaborate with sourcing to identify and implement online portals and tools that automate the training and certification process, enabling real-time access to training modules and tracking completion and rates.
•Develop and maintain a centralized training repository with on-demand content for installers, accessible via online platforms.
•Analyze training completion rates, certification outcomes, and installer feedback to continuously improve training content and delive...