Insights Program Specialist

**About the Role**
Community Operations, Global Community Operations in Costa Rica at Uber, we are all about providing amazing support that establishes trust for riders and partners. We believe in providing the highest quality service executed in the smartest, most efficient way.
Community Operations Specialists are all about helping and educating both riders and drivers. Customer Support Representatives help people resolve their issues and turn unhappy users into our strongest evangelists. The COE Project Analyst ensures that new projects on the regions are deployed with high quality levels and always thinking of our customers first.
**What you will do?**
- Assuring a high quality review process for LatAm's different methodologies on new and continued improvement regional initiatives, performing E2E deep dive analysis.
- Become an expert on support processes and make recommendations towards next steps based on customer satisfaction and improvements on the operational pr...