Inside Sales Associate

Job Summary

Responsible for the sales process to generate new sales opportunities or up‑sell via phone, email, other electronic communication, or in person. Develop customer relationships by identifying customer needs, informing customers about the products and services offered, providing solutions, recommending new or better products, and processing or handling customer orders.

Major Tasks, Responsibilities and Key Accountabilities

• Receives, researches, and answers customer questions regarding accounts, products, rates and services offered via telephone or in person; engages with both counter customers and phone customers to fully identify needs, responds to inquiries or questions, and offers timely solutions.
• Identifies up‑selling and add‑on sales opportunities.
• Communicates product features, benefits, and warranty policy information to customers.
• Develops relationships and partnerships with customers and establishes Whit...