Role Overview

The Growth Manager owns the ongoing success, retention, and growth of a portfolio of managed services clients. This role serves as the primary relationship manager for assigned accounts, ensuring clients receive exceptional service while identifying opportunities to expand their use of managed IT, cybersecurity, cloud, compliance, and professional services.

As a trusted advisor, you will work closely with business owners, executives, and IT stakeholders to align technology and compliance initiatives with business objectives. You will proactively manage renewals, conduct Quarterly Business Reviews (QBRs), identify technology gaps, and recommend solutions that improve security, operational efficiency, and regulatory compliance.

This role operates at the intersection of account management, customer success, and consultative sales, with a focus on increasing recurring monthly revenue (MRR), customer retent...