Initiative and Solutions Specialist- Customer Operations

AbbVie is currently seeking a passionate, customer and patient centric, Initiatives and Solutions Specialist within Customer Operations based in Mascot before relocating to the Sydney CBD in Q4 2026. This role serves as a key front-line contract for Healthcare Professionals (HCPs), supporting high quality interactions and helping ensure a positive customer experience across a range of channels and services.

KEY DUTIES AND RESPONSIBILITIES

• Provide independent support for complex, sensitive and specialised HCP enquiries, applying sound judgement, strong therapeutic knowledge, and professional credibility.
• Manage front-line issue resolution independently, ensuring timely, effective outcomes and escalating higher complexity matters appropriately.
• Key contributor in administration and coordination of AbbVie’s Medicines Access Programs, managing end-to-end processes and liaising with relevant inter...