Ingeniero de Soporte de Aplicaciones, Trilogy (Remote) - $60,000/year USD

The most complex support cases do not require another script reader. They require someone capable of navigating unclear context, misconfigured systems, conflicting evidence, dissatisfied customers, and AI-generated inaccuracies, and then determining the root cause. This position is designed for the support engineer who thrives on unsolved challenges: replicating the error, analyzing logs, tracking API responses, examining JSON structures, distinguishing a 401 from a 404 from a 429, and leveraging AI effectively without unquestioning reliance.

The majority of support organizations continue to operate with queues, templates, ticket transfers, and documented issue protocols. Our approach is fundamentally different. Standard support inquiries are progressively managed by AI and L1 processes, leaving human expertise for the most challenging technical problems. AI does not replace you in this environment. It serves as the instrument you control, validate, challenge, and confirm...