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Administers the complete customer complaint process, including complaint intake, initial assessment, investigation assignment, follow-up, documentation, and closure in accordance with established procedures and regulatory requirements.Coordinates complaint investigation activities performed by technicians and cross-functional team members.Reviews and closes no-sample/no-lot complaints in accordance with applicable procedures.Maintains complaint-related quality databases, records, dashboards, and key performance indicators (KPIs), ensuring data accuracy, completeness, and timely updates.Provides direct support during FDA, Corporate, TUV, and other applicable regulatory or quality system audits.Develops a detai...