Infrastructure Engineer

We are seeking an experienced Infrastructure Engineer to join our Networking and Infrastructure team. Operating as a Level 2 escalation point, you will take ownership of complex incidents and service requests across on-premises, cloud, and hybrid environments.

You will diagnose and resolve issues spanning networking, servers, and cloud platforms, support infrastructure changes and continuous improvement, and help ensure stable, secure, and reliable services for the business and its customers.

Key Responsibilities

1. Service Delivery & Collaboration

• Act as the Level 2 escalation point for support teams, owning complex incidents and service requests requiring advanced infrastructure expertise.
• Collaborate with Level 1 support, senior engineers, project teams, and vendors to resolve issues efficiently.
• Mentor and guide Level 1 engineers by sharing troubleshooting techniques and providing clear direction for rec...