Information Technology Support Specialist

This role is responsible for delivering reliable technical support and maintaining seamless day-to-day IT operations across Mango Mass Media. It is a hands-on position that demands strong problem-solving skills, quick response times, and the ability to effectively support teams in a dynamic, fast-paced media environment. Key Responsibilities • Provide day-to-day IT support for desktops, laptops, printers, and peripherals • Troubleshoot hardware, software, network, and system issues • Set up, configure, and maintain systems, operating systems, and applications • Manage user access, emails, passwords, and basic cybersecurity practices • Monitor and maintain network connectivity, Wi-Fi, and internet performance • Handle IT asset management, documentation, and vendor coordination • Ensure data backups and security protocols are followed • Support onboarding and offboarding processes Required Skills & Expertise • Strong knowledge of Windows, Mac, Linux, networking, security, and hardware tr...