Information Technology Support Specialist

Bilingualism (French/English): Bilingual - Both written and spoken

Job Description

Responsibilities

• Diagnose hardware and software problems on Apple and Windows devices, including desktop and laptop hardware.
• Image and deploy laptops and desktops using standard MDM tools such as JAMF, Ninja1, and AirWatch.
• Support employees using audio-visual systems, both onsite and remote, including CFM Google Meet, projectors, and video conferencing equipment.
• Assist with AV setup for internal meetings and events.
• Administer Okta, Google, and other software services.
• Deploy and support software to end users.
• Respond to support requests in the IT Helpdesk, in person and via the ticketing system.
• Manage inventory for hardware and software.
• Work with escalation points to improve the end-user experience.

Requirements

• Positive, service-oriented at...