Information Technology Support Analyst

Job Title: IT Support Analyst Job Type: Permanent / Hybrid (3 days on site) Our client, a leading professional services organisation, is seeking an IT Support Analyst to join their internal technology team. This role will provide high-quality technical support to end users, ensuring the smooth operation of IT services and maintaining excellent customer service standards across the business. Job Responsibilities Provide first-line and second-line technical support to employees via phone, email, remote support, and in-person assistance. Diagnose and resolve hardware, software, operating system, and peripheral issues in a timely manner. Manage the full lifecycle of support tickets, including logging, prioritisation, troubleshooting, resolution, and escalation where required. Support user account administration, including onboarding, offboarding, password management, and access requests. Configure, deploy, and maintain laptops, mobile devices, and related end-user technology. Assist with m...