Information Technology_CAN - CAN_Business Analyst

Job Title: Senior Salesforce Business Analyst

Location: Toronto, Ontario

Duration: 06-12 Months

Job Description:

Required Skills & Qualifications

• Proficiency in Salesforce CRM, including Sales Cloud, Service Cloud, or Experience Cloud.


• Exceptional communication skills to translate complex technical jargon into understandable business terms, and vice versa.


• Strong problem-solving skills to evaluate management processes and key performance indicators (KPIs).


• Familiarity with Agile frameworks (writing Epics, User Stories, managing Sprints) and Waterfall models.


• Preferred credentials include the Salesforce Certified Business Analyst and Administrator certifications.

Preferred Skills & Qualifications

• Experience with tools like Client Visio or Lucidchart for process mapping.


• Experience in building and conf...